Case Studies — Real ROI from LyrAI Voice & CRM Deployments

01HVAC·Tampa, FL

Stopped losing emergency calls overnight

Coastline Heating & Cooling

+35%

Booked appointments

$10K

Recovered in month one

94%

After-hours capture rate

<1 ring

Average answer time

Problem

After 6pm, calls rolled to voicemail. During the summer heatwave, a 3-person dispatch team missed 40+ emergency calls per week. Estimated $80K/month walking to competitors who answered.

Solution

Deployed LyrAI Voice Agent on the main line with 24/7 coverage. AI qualifies emergency vs. routine, books service windows into ServiceTitan, and pages the on-call tech for no-cool calls above a defined urgency threshold.

Result

Within 30 days, after-hours capture rate went from 0% to 94%. Booked jobs increased 35%, and recovered roughly $10,000 in the first month from previously missed emergency calls alone.

"We were leaving money on the table every single night. LyrAI paid for itself in the first week of the heatwave."

Marcus T.·Owner, Coastline Heating & Cooling

02Plumbing·Denver, CO

Captured a $4,200 sewer job at 2 AM

Ironside Plumbing Co.

+42%

Emergency revenue

$4.2K

Single overnight job recovered

Average answer time

+18%

First-visit fix rate

Problem

After-hours calls routed to a third-party answering service that took 4–6 minutes to pick up and rarely captured enough detail to dispatch. High-ticket emergency jobs were being lost to competitors with faster intake.

Solution

Replaced the answering service with LyrAI Voice Agent. The AI distinguishes emergency vs. quote requests, captures property type, access details, and symptoms, then dispatches with full job context directly into the CRM.

Result

Booked a $4,200 sewer emergency at 2 AM in week one. Over 90 days, emergency revenue grew 42%, average answer time dropped from 5 minutes to under 5 seconds, and tech first-visit fix rate improved 18%.

"One overnight sewer job paid for a full year of LyrAI. My techs now show up with the full story already in the CRM."

James K.·Owner, Ironside Plumbing Co.

03Electrical·Minneapolis, MN

Doubled estimate bookings without hiring

Northline Electric

2×

Estimate bookings

After-hours lost calls

30 hrs

Reclaimed weekly

+$28K

Monthly billable lift

Problem

Two estimators were spending 3+ hours/day on phone intake. Roughly 1 in 3 after-hours calls were lost. Panel-upgrade and service-call requests were arriving with incomplete information, slowing quotes.

Solution

LyrAI Voice Agent handles all intake calls, asks panel, permit, and load questions, flags safety-critical issues, and books estimates directly into the calendar. Estimators only see qualified, fully-detailed jobs.

Result

Estimate bookings doubled within 60 days. After-hours lost-call rate dropped from 33% to 0%. Estimators reclaimed ~15 hours/week each, redirected entirely to billable site visits.

"We doubled bookings without adding a single seat. The AI asks better questions on a Tuesday at 11pm than I do on a busy Monday morning."

Ahmed H.·Master Electrician, Northline Electric

04Appliance Repair·San Diego, CA

First-visit fix rate jumped from 62% to 89%

Bayside Appliance Service

89%

First-visit fix rate

$11K

Monthly cost saved

+22

NPS improvement

-1.8 days

Time to completion

Problem

Techs were rolling trucks without correct brand, model, or symptom data. Second visits cost ~$180 in labor and parts logistics each. Customer satisfaction was dropping due to rescheduled appointments.

Solution

LyrAI captures brand, model, serial, and symptom on every intake call, checks parts availability against live inventory, and only books the service window once the correct part is confirmed in stock.

Result

First-visit fix rate climbed from 62% to 89% in 45 days. Repeat-visit costs dropped ~$11,000/month. NPS climbed 22 points. Booking-to-completed-job time shortened by 1.8 days on average.

"The AI gets the right info every time. Our techs stopped guessing, and our customers stopped waiting."

Rachel S.·Owner, Bayside Appliance Service

Real deployments. Measured results.

Stopped losing emergency calls overnight

Problem

Solution

Result

Captured a $4,200 sewer job at 2 AM

Problem

Solution

Result

Doubled estimate bookings without hiring

Problem

Solution

Result

First-visit fix rate jumped from 62% to 89%

Problem

Solution

Result

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