About LyrAI

We build the operational layerservice businesses actually need

LyrAI is a senior team of engineers and operators building custom AI voice agents and purpose-built CRMs for service businesses. We don't sell software, we deliver a working system, engineered around how your business actually runs.

1โ€“2 wks
From kickoff to live
99.9%
Uptime SLA
<1 ring
Avg pickup time
24/7
Always on
Our mission

Service businesses lose money every time the phone goes unanswered or a lead falls through the cracks. We close that gap.

Most teams are stitching together a call answering service, a generic CRM, three automation tools, and a part-time admin, and still missing calls and dropping leads. LyrAI replaces that with a single integrated system: an always-on AI voice agent trained on your business, plus a CRM engineered around your actual workflow. Built once, owned by you, optimized continuously.

The system

One operating system for the whole shop

From the first ring to the booked job, every layer is engineered to talk to the next, no copy-paste, no missed handoffs.

๐Ÿ“ž
01

Inbound call

Customer dials your number

โ—Ž
02

AI voice agent

Trained on your shop, services, pricing

โ–ฆ
03

LyrAI CRM

Job created, customer enriched, tagged

โ†’
04

Dispatch

Tech assigned, ETA texted, calendar synced

โœฆ
05

Follow-up

Quotes, reviews, win-back, all automated

Anatomy of a call

From ring to booked job in under a minute

  1. 00:00

    Ring

    Pickup in <1 ring, 24/7.

  2. 00:03

    Greet & qualify

    Captures name, address, issue, urgency.

  3. 00:25

    Match service

    Routes by trade, zip, and tech availability.

  4. 00:45

    Book the slot

    Writes to your calendar, confirms by SMS.

  5. 00:55

    Hand off

    CRM record + transcript ready for dispatch.

LyrAIVocal Agent / CRMBuilt in California ยท For HVAC
Our story

How LyrAI was built

LyrAI was born in California, engineered from inside real HVAC shops before it was ever sold as a product. Every workflow, every script, every CRM field was earned on live calls, live dispatch boards, and live jobs in 110-degree summers.

California HVAC service van at golden hour โ€” where LyrAI was built
California ยท est. in the field

"We didn't build LyrAI in an office. We built it on ride-alongs, in dispatch rooms, and on the truck โ€” until it answered calls better than the best CSR in the shop."

01

Born in California HVAC

LyrAI started inside California HVAC operations, sitting next to dispatchers, owners, and techs. We watched million-dollar shops lose jobs every week to missed calls, slow follow-up, and CRMs built for software companies, not service businesses. The problem wasn't effort, it was infrastructure.

02

Engineered on the truck

We rebuilt the stack from the dispatch board up: a custom AI voice agent that answers like a senior CSR, and a CRM modeled on how HVAC, plumbing, and home-service crews actually run a day. Every workflow was pressure-tested live in California shops before it shipped to a single outside client.

03

Operating coast to coast

Today LyrAI runs production deployments for service operators across the US, with kickoff-to-live in 1 to 2 weeks, a 99.9% uptime SLA, and continuous optimization driven by real call data, real bookings, and real revenue, not dashboards.

The team

The people behind LyrAI

A senior, hands-on team. The people you meet on the discovery call are the same people engineering, deploying, and optimizing your system, no account managers, no hand-offs.

Ovidiu DC, CEO at LyrAI

Ovidiu DC

CEO

With over 20 years of entrepreneurial experience and 25 years in the IT industry, our CEO has built and led multiple technology-driven businesses focused on innovation, performance, and long-term client success.

For the past 5 years, the main focus has been on AI technologies, automation services, AI workflows, intelligent agents, and advanced web content systems. Today, he leads a young, highly skilled, and unified team dedicated to building premium AI solutions tailored to real business needs.

The core philosophy behind LyrAI is simple: understanding the client comes first. Every service and product is designed around customization, industry-specific needs, and measurable business impact. The mission is not to deliver generic platforms, but to create highly personalized AI ecosystems that help companies scale faster and operate smarter.

He strongly believes that in 2026, US businesses no longer need one-size-fits-all software solutions. The future belongs to specialized AI services built around each client's exact operational structure and industry requirements. AI is no longer optional โ€” it is becoming one of the defining pillars of modern business.

The success of LyrAI is measured by the success of its clients. The vision is to position LyrAI as the leading premium provider in the US market for AI automation, AI agents, intelligent workflows, and fully customized AI-driven business solutions.

Mhammed Singer, Tech Engineer at LyrAI

Mhammed Singer

Tech Engineer

I lead the architecture behind every LyrAI deployment, from real-time voice infrastructure to the CRM data layer. My focus is engineering systems that stay sub-second under load, hold up across thousands of live calls, and are shaped around how the operator actually runs the business, not the other way around.

Rafi Majed, COO at LyrAI

Rafi Majed

COO

I build and maintain the integrations, deployment pipelines, and system-level plumbing that keep LyrAI running across every client environment. Every deployment I ship is designed to be stable, observable, and production-ready from day one, with zero surprises once it's live.

Laurentiu Stefan, Media Production at LyrAI

Laurentiu Stefan

Media Production

Laurentiu began his journey in the media production industry driven by a strong interest in photography, video production, and creative communication. Over the years, he developed his skills through hands-on experience, creative projects, and continuous learning in the fields of videography, editing, and digital content creation.

Kathleen D., Head of Marketing at LyrAI

Kathleen D.

Head of Marketing

With over 15 years of experience in traditional and digital marketing, she leads our marketing team with a strong focus on strategy, performance, and brand growth. Her expertise covers online advertising, campaign management, customer acquisition, and multi-channel marketing. Throughout her career, she has helped businesses scale through data-driven decisions and effective communication strategies. She oversees the development and execution of marketing operations, ensuring consistent growth and strong market positioning.

How we work

Four principles behind every build

Custom, never templated

Every voice agent and CRM is engineered around your workflow, services, pricing, and tone of voice. No generic chatbot scripts.

Revenue-first engineering

We optimize for measurable outcomes: instant pickup, qualified leads, booked appointments, and automated follow-up across the lifecycle.

Production-grade from day one

Sub-second latency, encrypted call audit trails, GDPR/CCPA-aligned data handling, and a 99.9% uptime SLA out of the box.

Operator-led delivery

You work directly with the team building your system. Direct Slack channel, weekly reviews, and continuous optimization based on real data.

GDPR alignedCCPA compliantEncrypted call audit trails99.9% uptime SLA
Get started

See LyrAI built for your business

Book a 30-minute discovery call. We'll map your workflow, show you a live voice agent demo, and scope a tailored proposal, no generic packages.

Talk to the AI nowBook